Terms of Service

1. Using our websites

Use the sites lawfully and provide accurate contact, order and delivery information. You must have authority to place an order and use the payment method you supply. Do not misuse another person’s account, submit fraudulent requests, introduce harmful software or attempt to interfere with our sites or access information you are not entitled to view.

If you create an account, keep your password and private order links secure. Contact us promptly if you believe someone has accessed your account without permission.

2. Menus, prices and orders

Restaurant and Meal Prep menus, prices, offers and ordering arrangements may differ. Use the details shown for the specific service you select. Availability may change, and photographs show examples; presentation may vary.

Review your selected items, quantities, total, taxes and any delivery or service fees before submitting or paying. Optional extras, substitutions and special requests require kitchen approval and may cost more. We will seek your approval before charging for an additional item, substitution or price adjustment.

An enquiry, quote request or requested pickup or delivery time is not a confirmed booking or fulfillment time. Follow the confirmation instructions shown for your order; the kitchen confirms availability and timing separately when stated. A payment receipt confirms payment and does not by itself confirm a requested time. If we cannot fulfill a paid order, we will offer an alternative for your approval or refund the unfulfilled items and related taxes or fees.

3. Payments and third-party services

Payment arrangements are shown in the relevant ordering flow. Some services use online payment; others require payment directly to the restaurant. Online payments are processed by our payment provider. Do not send payment-card details in order notes, contact forms or email.

Buy now, pay later options, when offered, depend on the provider’s eligibility checks and separate agreement. Selecting a preference does not guarantee financing approval. External ordering, delivery, payment and social platforms may also have their own terms and privacy policies.

4. Weekly Meal Prep subscriptions

A one-time purchase does not enroll you in a subscription. A weekly plan requires your separate, explicit agreement to the recurring amount and schedule shown at checkout. Unless you skip, pause or cancel, the approved plan renews and charges every seven days as disclosed when you subscribe.

Use your account or the private plan-management link provided with your order to skip, pause or cancel future renewals before the next scheduled charge. Contact us if you need help. Review and approve any meal or plan changes and their updated total before they take effect.

Canceling or pausing future renewals does not automatically cancel or refund a box already paid for. The Meal Prep returns, refunds and cancellation policy explains how to request help with that box.

5. Pickup, delivery and food requests

Follow the pickup or delivery arrangements confirmed by the kitchen and provide accurate contact and address details. Delivery availability, service area, fees and timing depend on the service and the arrangements confirmed for your order. Contact us promptly if you cannot collect an order or there is a delivery problem.

Menu descriptions may not list every ingredient or allergen. Speak with the kitchen before ordering about allergies or dietary requirements so we can discuss whether we can accommodate your request. An order note alone does not confirm that a request can be met. Follow the storage and reheating instructions supplied with your meals.

6. Changes, cancellations and refunds

For Meal Prep, the published returns, refunds and cancellation policy applies. Prepared food cannot be physically returned, but verified missing, incorrect, damaged or unsafe meals qualify for a refund of the affected items. Contact us promptly, ideally within 24 hours; later reports and rights under applicable law will still be reviewed.

For Meal Prep cancellations before preparation starts, the policy provides a full refund. Once preparation starts, change-of-mind refunds are generally unavailable. Approved refunds go to the original payment method. The full policy explains exceptions, whole-order issues and paid subscription boxes.

For restaurant orders, reservations, catering and events, contact us immediately about changes or cancellations. Any specific deposit, payment or cancellation conditions will be disclosed in the applicable booking or order agreement. A quote request alone does not authorize a charge or reserve an event.

7. Privacy and communications

Our customer privacy notice explains how we handle information provided through customer enquiries and services. The student host application form has a separate privacy notice.

We use the contact details you provide to respond to requests and communicate about your orders or account. Placing an order does not by itself give consent to optional marketing texts or enroll you in a marketing subscription.

8. Website content and availability

Purple Frog branding, website design, text and images belong to us or their respective owners. You may use the sites for personal browsing and ordering. Please obtain permission before reproducing our content for commercial use.

We aim to keep the sites accurate and available, but errors and interruptions may occur. We may correct errors or restrict access to prevent fraud or misuse. If an error affects an order, we will contact you to resolve it rather than make an unapproved change or charge.

9. Your rights and updates

These terms are governed by applicable Texas and United States law. Nothing in them limits consumer rights, refunds or remedies that cannot lawfully be limited. If a provision cannot be enforced, the remaining provisions continue to apply to the extent permitted by law.

We may update these terms as our services change and will identify the effective date on this page. Updates apply prospectively and do not reduce the rights attached to an existing order. Specific terms agreed for an order or booking take priority for that transaction, subject to applicable law.